Refund Policy

For customers in the European Union and the United Kingdom, you have 14 days from the date you receive your order to request a return.

Items must be unworn, unused, unwashed, with tags, and in their original condition and packaging. You will also need your receipt or proof of purchase.

To start a return, please contact us at contact@bussastudio.com.

Return shipping costs are the responsibility of the customer. Items sent back without first requesting a return will not be accepted.

Most bussa pieces are vintage or pre-owned. Minor signs of wear may be present and will be described as accurately as possible on each product page. These signs are part of the nature of vintage items and are not considered defects.

For international customers outside the European Union and the United Kingdom, all sales are final. We do not accept returns, refunds or exchanges, except in the case of a defective or incorrect item.

Exceptions

For hygiene reasons, swimwear and underwear cannot be returned.

Gift cards are non-returnable.

Exchanges

We do not offer direct exchanges.

If your return is accepted, you may place a new order for another item.

Refunds

Once we have received and inspected your return, we will let you know if your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Please note that your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@bussastudio.com.