Shipping

Orders are prepared after payment confirmation.

Shipping costs are calculated at checkout before payment.

Once your order has been shipped, you will receive a confirmation email with tracking information when available.

Please make sure your shipping address is complete and correct before placing your order. bussa is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information.

Delivery times may vary depending on the destination, carrier, customs or circumstances outside of our control.

International Orders

For orders shipped outside the European Union, customs duties, import taxes or additional fees may apply.

These costs are the responsibility of the customer and are not included in the product price or shipping cost.

bussa is not responsible for customs delays.

Returns

For customers in the European Union and the United Kingdom, returns can be requested within 14 days of receiving the order.

To be eligible for a return, items must be unworn, unused, unwashed, with tags, and in their original condition and packaging.

To request a return, please contact us at contact@bussastudio.com with your order number.

Return shipping costs are the responsibility of the customer.

Items sent back without first requesting a return will not be accepted.

Vintage Items

Most bussa pieces are vintage or pre-owned. Minor signs of wear may be present and will be described as accurately as possible on each product page.

These signs are part of the nature of vintage items and are not considered defects.

Final Sale Items

For hygiene reasons, swimwear and underwear cannot be returned or exchanged.

Gift cards are non-returnable.

For customers outside the European Union and the United Kingdom, all sales are final, except in the case of a defective or incorrect item.

Exchanges

We do not offer direct exchanges.

If your return is accepted, you may place a new order for another item.

Refunds

Once we have received and inspected your return, we will let you know if your refund has been approved.

If approved, the refund will be processed to your original payment method within 10 business days.

Your bank or card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at contact@bussastudio.com.

Damaged or Incorrect Items

Please check your order when you receive it.

If your item is defective, damaged, or if you received the wrong item, please contact us at contact@bussastudio.com as soon as possible with your order number and photos of the issue.